Error code 30015-11 (5) for Microsoft 365 or Office 2021/2019 is a common error message that occurs when Microsoft Word cannot find the file name or path. This describes the Microsoft Office error code 30015-11 (5) solutions in this article. It was found that many users having trouble to repair or install office programs on their Windows and Mac computers. The majority of issues are due to the Office licensing, Windows updates, insufficient system resources like disk space, Internet connectivity, etc. So this article provides the solution for different kind of office issues related to office 2021/2019 error code 30015-11 (5).
Office error code 30015-11 (5) Returns following error messages
- Something went wrong Error code 30015-11 (5). Go online for additional help
- The office is Busy, There is a problem starting the Office Installation
- We are sorry, but we are unable to start your program
- Sorry installation can’t continue because no compatible office products are detected
- We are sorry, but we can’t verify the signature of files required to install your office product
- Internet connection needed. Office error code 30015-11 (5)
- Background installation ran into a problem
Something went wrong error code 30015-11 (5). Go online for additional help
When trying to start an Office application, you will get this error stating “Something went wrong“. When operating system unable to add and/or remove the products that you are requesting, It requests you to verify file’s signature that required to install the Microsoft 365 or office 2021/2019 product. Usually, returns error code series 300XX, 1xxx series depends on the cause of the issue.
Office is Busy, there is a problem starting the Office Installation
The error “Office is busy” appears when you try to open an office program like word, excel etc, and the office already in progress .It gives a message stating that we are either updating or helping you add/ or remove some programs at the time of office installation.
We are sorry, but we are unable to start your program
“We are sorry, but we are unable to start your program” is a common error in a windows operating system that causes due to failed services of a office program. If there are Windows Installer services found to be not working, then you cannot install an Office product.
Sorry installation can’t continue because no compatible office products are detected
Windows will show a message stating that “Sorry installation can’t continue” your PC ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such like 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems.
We are sorry, but we can’t verify the signature of files required to install your office product
An Office product package is available in different forms like a disc or a click to run. In the case of a disk failure, you might see this We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office product.
Internet connection needed to repair office product for the error code 30015-11 (5)
While you performing the online repair for your office product this error message may occur due to internet problems. You can do a quick offline repair. Also, Installation of Microsoft Office requires an internet connection depending on the version. The latest Office 365 suite comes with a click to run version which is a small setup file when you click on it, that would start the installation by downloading all the required files for the program. In the case of an intermittent connection or some connectivity failures, you might end up seeing this error 30015-11 (5).
Steps to Fix the Error Code 30015-11 (5)
Sometimes office won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer files etc. Then all you have to do a clean installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.
1.Background Installation ran into a problem
Background Installation ran into a problem pops up when your Microsoft 365 program-related files are corrupted. It is required to repair your Office program. In addition, we need to check for malware or virus related issues on your computer.
2.Unable to start Office program
This message explains that the program has been stopped by your Windows and unable to start the office program. The computer must be scanned using Windows system file scan process. This also shows that Office related files are missing from Program folders. If this happened recently with any of your clean up programs, a system restore could help you to fix the same.
3.Check your computer to fix error code 30015-11 (5)
There will be a log for every action on your computer which records all the events. It is termed as an Event Viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys. This could cause due to the failure with your Windows related services and the executable file is unable to read the required files when you try installing Office.
4.Perform System File Scan process
System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched files. To Run system file scan in your windows operating system, first Open command prompt (CMD) in admin mode and Run the command SFC/SCANNOW
If you see any file violations still exists after the scan then move to Event Viewer to check what has caused the Microsoft 365 error code 30015-11 (5). Watch a video to know how to perform SFC SCAN to fix office error code 30015-11 (5).
How to use Event Viewer to check office error logs?
- Click on a start button
- Type “RUN” and open the Run command prompt
- Type “EVENTVWR” and press enter key to open Eventvwr logs
- Double click on “windows logs” from the left-side panel and select “application”
- Now you can see many logs in the center panel
- Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel
- Find any critical, error logs the caused error code 30015-11 (5)
If you can’t find any reasons for the issues then just take a chance to do a clean installation to save your time
5.Repair/Uninstall office program
Applies To: Office 2016, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013
The following steps describe how to uninstall Office 2016 or 2013 products on a PC (laptop, desktop, or 2-in-1). For other versions of Office, including Office 2016 for Mac, or older versions of Office, see the section, Uninstall Office for Mac, Office 2010, or Office 2007 below. Try uninstalling Office using the Control Panel first. If that doesn’t work use the easy fix tool or try uninstalling Office manually.
For Windows 10/11
- Go to control panel from start button
- Select Programs and features there to reach a list of installed programs on your computer (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)
- From the list, search for Microsoft Office product and click on Change
- A window will open like here showing Add, Repair, Remove options
- Then proceed to with repair and wait for sometimes. Once the repair is successful you are ready to use Microsoft office product again
To uninstall follow the first 4 steps from repair process, and choose to Remove instead of repair.
IMPORTANT:. It’s impossible to uninstall office applications (word, excel, publisher etc) individually from total office product. The only way to uninstall an individual app is if you purchased it as a stand-alone version.
Installing Office Product for Error code 30015-11
Once you have done the uninstallation part, now do a clean installation.
- Log in to your Microsoft office account www.office.com/signin
- Go to your dashboard to see the product you purchased
- Select “Install Office “ option and then let it download, (you may see click Save, Run, Setup, or Save File depends on browser type, select “save” for future purpose)
- Go to downloads in your computer and Double click on office setup file to install
If the error code 30015-11 (5) in Office 2021/2019/Microsoft 365 still persists then try an advanced registry fix if you are familiar with it.
Windows Registry Fix for Error code 30015-11
The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hexa codes inside the registry may change due to some unwanted conflicting programs which use the same resources. To fix the error code 30015-11 (5) in office 365/2021/2019 you need to delete the altered Office Registry keys or remove and re-create the keys with previous values. (HEXA CODE or H-KEYS).
Note: Don’t do Registry changes if you are not aware of the structure as it damages applications with one single change. Sometimes damages your computer operating system. Take a support from Online experts regarding any unresolved issues on your computer. Chat with our technician to fix your computer issues Now!
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Related issues to error code 30015-11 (5) in Office 365, 2010/2013
Error 30015-11, Error 30174-45, Error 30174-4 (1), Error 1056-4, Error 1058-16, Error 12002-28, Error 1392-26, Error 30125-1 (12007), Error 30015-1015 (32)
