Resolving Common Outlook Error Messages: “We’re Sorry, But Outlook Ran Into an Error”

If you’ve encountered the error message, “We’re sorry, but Outlook ran into an error,” don’t worry – you’re not alone. This frustrating message can disrupt your workflow and leave you wondering how to get your email client back on track. In this article, we’ll explore common reasons for this error and provide step-by-step solutions to help you resolve it quickly.

Reasons for this Error Message “We are sorry, but Outlook ran into an error”:

The error message “We are sorry, but Outlook ran into an error” can occur for various reasons, such as corrupted profile settings, conflicting add-ins, or issues with Outlook installation.  If the problem persists, providing more details about the error or consulting Microsoft support may help resolve the issue.

Troubleshooting Steps to fix “We are sorry, but Outlook ran into an error”

To troubleshoot this Error Message, try repairing or reinstalling Outlook, disabling add-ins, and checking for updates.

Check Internet Connection:

A stable internet connection is crucial for Outlook to function properly. Ensure that you are connected to the internet and try accessing other websites to confirm the connection is active. If the problem persists, consider restarting your router or contacting your internet service provider for assistance.

Update Outlook:

Outdated software can often lead to errors. Ensure that you are using the latest version of Outlook. Microsoft regularly releases updates that address bugs and improve overall performance. Navigate to the software update section and install any available updates.

Disable Add-ins:

Sometimes, third-party add-ins can conflict with Outlook, causing errors. Disable all add-ins and restart Outlook to see if the problem persists. If the error disappears, enable add-ins one by one to identify the problematic one. Consider updating or reinstalling the conflicting add-in or seeking support from the add-in provider.

Repair Outlook Data Files:

Corrupted data files can causes error in Outlook. Use the built-in Inbox Repair Tool (scanpst.exe) to scan and repair Outlook data files. Locate the tool on your computer, select the corrupted PST file, and follow the on-screen instructions to repair it.

Run Outlook in Safe Mode:

Starting Outlook in Safe Mode can help identify if the error is caused by an add-in or a configuration issue. Close Outlook and reopen it while holding down the “Ctrl” key. If the error doesn’t occur in Safe Mode, it indicates an add-in or configuration issue.

Create a New Outlook Profile:

Corrupted profiles can contribute to error messages. Create a new Outlook profile and set it as the default. Transfer your emails, contacts, and calendar entries to the new profile. If the error persists, it might be related to the specific mailbox or server configuration.

Contact Microsoft Support:

If all else fails, reaching out to Microsoft Support is a viable option. Provide them with detailed information about the error, steps you’ve taken to troubleshoot, and any relevant error codes. Microsoft support can offer personalized assistance based on your specific situation.


Encountering the “We’re sorry, but Outlook ran into an error” message can be frustrating, but with the right troubleshooting steps, you can often resolve the issue and get back to using your email seamlessly. If the problem persists, don’t hesitate to seek assistance from Microsoft Support for a more tailored solution.

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